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Learning Technology Satisfaction & Trends

A new report out from IMS called Learning Technology Satisfaction & Trends presents data from a survey of US higher education institutions. According to the report, “31% of the respondents were executive administrators. 7% were deans or academic program or department leaders. 50% were information technology or instructional support staff. 11% were faculty.”

Several interesting things in this report:

  • First, the two top-rated sources of digital content, including all commercial and other sources, were Google Search and Wikipedia. MIT OCW places fourth. McGraw Hill and all the other proprietary content publishers are “clustered in another tier below the leaders” in terms of user satisfaction (p. 40).
  • As a content management platform, Wikipedia beats out WebCT, Blackboard, and DSpace by an average of almost a full point (on a five point scale). “The strong usage and showing of Wikis indicates that the Web 2.0 phenomenon – use of more collaboration and
    collaborative authoring – is blazing a path in higher education” (p. 38).
  • On the course management side, Moodle beats out WebCT and Blackboard by a full half point with a third place finish. Apparently eCollege and Angel users are extremely loyal. Sakai isn’t even on the map.
  • From the Top Findings section (p. 8): “Google Search, Apple iPod, and Wikipedia placed in the top ten list for satisfaction, indicating that non-education specific technologies are being perceived, by those ithat incorporate them, as adding value to the educational experience.” That is, their satisfaction scores were so high as to be in the top ten of all products reviewed across all categories.

Overall an interesting skim…