The Trouble with Transcripts

An article on Slashdot yesterday reads:

Dave Lindorff writes in the LA Times that growing numbers of students are discovering their old school is actively blocking them from getting a job or going on to a higher degree by refusing to issue an official transcript. The schools won’t send the transcripts to potential employers or graduate admissions office if students are in default on student loans, or in many cases, even if they just fall one or two months behind. It’s no accident that they’re doing this. It turns out the federal government ‘encourages’ them to use this draconian tactic, saying that the policy ‘has resulted in numerous loan repayments.’ It is a strange position for colleges to take, writes Lindorff, since the schools themselves are not owed any money — student loan funds come from private banks or the federal government, and in the case of so-called Stafford loans, schools are not on the hook in any way. They are simply acting as collection agencies, and in fact may get paid for their efforts at collection. ‘It’s worse than indentured servitude,’ says NYU Professor Andrew Ross, who helped organize the Occupy Student Debt movement last fall. ‘With indentured servitude, you had to pay in order to work, but then at least you got to work. When universities withhold these transcripts, students who have been indentured by loans are being denied even the ability to work or to finish their education so they can repay their indenture.’

Absolutely appalling.

This whole problem space is one I am finding more and more interesting, particularly as it pertains to (1) openness and data ownership and (2) employment. I’ve been exploring these ideas in posts like Or Equivalent and The Jig Is Up and in the context of our recent HASTAC/Mozilla/MacArthur badges grant. I want to try to bring some of that together here.

We’ve all seen job listings that state something like, “BS in Marketing Required.” But employers don’t necessarily care whether or not you have a degree – they just want to know that you have the skills and knowledge to be successful in the job they’re advertising. Unfortunately, there’s not an economical, scalable way for employers to determine whether or not you have the specific skills they’re looking for. So “do you have a degree?” becomes the rough approximation of the question they really wish they could ask – “do you have the specific skills I need you to have?”

College transcripts hold a significantly greater amount of detail about what a student knows. The transcript is a complete list of all the courses a student has taken and how well they performed in each class. Checking the “I have a BS in Marketing” box tells a potential employer nothing about the electives a student took, the areas they specialized in, and their level of mastery in each area. The transcript provides a much clearer view of this information – regardless of whether or not a student even graduated or had to stop out of school early.

Unfortunately, requesting transcripts is both expensive and a hassle. Students have to sign paperwork verifying their identity every time they request an official transcript. Unofficial transcripts are less useful for making high stakes decisions. Additionally, students have to pay $10 – $20 for each copy of their transcript they request. Due to the cost and headache, individuals rarely provide a copy of their transcript to potential employers, and employers rarely ask for a copy.

Consequently I’ve become very interested in the idea of “jailbreaking the transcript.” By jailbreaking your transcript you could provide employers with a much more detailed view of who you are and what you can do. Even if you never graduated, you could demonstrate to employers that you have the specific skills and knowledge they’re looking for – without the hassle, red-tape, and fees of interacting with the registrar’s office every time you want to apply for a job. If you could jailbreak your transcript, you could actually own your own data and be able to manage and use it however you want. No student should ever be at the mercy of a school or anyone else with regard to accessing and using their own educational data.

I’m working on something in this space that I’m really excited about, and hope to be able to show that something very soon. Normally I would have waited to post until it was ready, but the LA Times article was just too frustrating to let pass by without comment.

Announcing BadgeWidgetHack


BadgeWidgetHack is a very basic, lightweight OBI-compliant badge displayer.

The UI is not very sexy, but I figure that’s ok since you only have to use it once.

After you walk through the wizard you receive some Javascript you can embed in your blog or elsewhere (see you can see it running at the bottom of the righthand sidebar on the front page of this blog, for example).

The widget currently:

- shows up to the first four badges in the group you selected,
- badge images link to the hosted assertion, and
- badge names linking to the badge descriptions.

For BWH to work, you need to (1) have badges in your Mozilla badge backpack, (2) created at least one group and added some badges to it, and (3) marked that group as Public.

I’m sure you’ll manage to break it, and I would love any feedback or ideas for improvements!

Grab the source and play with your own version at https://github.com/kalendar/BadgeWidgetHack.

Openness and the Future of Assessment

I had the good fortune of being invited to speak at the ETS Future of Assessment internal conference today. The slides are available at slideshare, but here are the three main points from my talk today.

“Badges are not assessments.” OER provide a huge content infrastructure on which educational innovations can be built more quickly and less expensively than before OER existed. The Open Badge Infrastructure (OBI) provides a standard, interoperable system for issuing, managing, and displaying credentials on which educational innovations can be built more quickly and less expensively than before OBI existed. However, no one is paying sufficient attention to the gap between learning anything anywhere (OER) and receiving a recognition (OBI) – this gap is called “assessment.” A badge is not an assessment anymore than a blue ribbon is a foot race. Someone has to pay attention to designing the assessments, experiences, and challenges people will complete in order to EARN badges. There is a huge opportunity for “open assessment infrastructure” in this chasm between OER and OBI.

“Assessment as status update.” People already invest significant effort updating Facebook statuses, tweeting, writing book and product reviews, blogging, uploading videos, etc. Given the opportunity, people will complete simple in-place assessments in order to let the world know what they’re learning from what they’re reading / watching. In addition to the existing “status update” motivations already driving people’s behavior, lots of organizations have a vested interest in seeing this body of data come into existence. Assessment will be ubiquitous in the very near future.

“Browser history as high stakes exam.” If an entity like ETS can establish predictive validity around different performance / behavior patterns and college completion or success, one can easily imagine submitting their usernames for Google Web History, Facebook, Twitter, Delicious, Blogs, Google Reader, YouTube, etc. IN PLACE OF taking a four hour high stakes exam like the ACT or GRE. Why make a high stakes decision based on a few hundred data points generated in one morning (when you could be sick, distracted, etc.) when you could get 1,000,000 data points generated over three years? Organizations that can figure out how to leverage big, messy data will win. While some will run the other direction screaming “privacy!,” many people will opt to take this non-test path into college. The precedent exists in our willingness to give all our financial data to companies like LifeLock or Mint to monitor against identity theft or recommend better products to us. When sufficient value is available, we are typically willing to pay with personal data.